The Masonic Village Hospice team is dedicated to maintaining the highest quality of life attainable for our patients, no matter where one may be in their life’s journey.
The hospice Medical Director and associates oversee the program, work with the patient’s primary care physician and the interdisciplinary group to develop and implement a patient-driven plan of care. The Medical Director determines patient eligibility and is available to assist with pain control and symptom management in the absence of the patient’s primary care physician.
RN Case Managers coordinate the patient’s care and services as ordered by the physician by developing a plan of care for each patient. The RN manages the patient’s pain and symptoms and coordinates care with the interdisciplinary team. An RN is available to deliver care, answer questions and triage emergencies 24/7.
Social workers assess the social, emotional and financial needs of each patient, and in conjunction with the interdisciplinary team, develop a plan of care specific to the patient’s needs. Social workers provide counseling, connect patients and families to appropriate community resources and assist with end-of-life planning for patients and their families.
Certified Hospice Aides
Hospice Aides provide personal care and light housekeeping under the supervision of an RN to help support patients in activities such as feeding, bathing, dressing, grooming and mobilization.
Chaplains can coordinate support between the patient and community clergy, as well as assist patients and families with spiritual needs. The chaplain offers spiritual counseling and is available to officiate at funerals.
Our wonderful team of dedicated volunteers are available to provide support and caregiver respite, and assist patients and their families by offering friendly visits, companionship and completing special tasks through the direction of a volunteer coordinator. Some are able to share their musical talent, bring a pet for therapy, take a patient outside in his/her wheelchair for some fresh air, read to the patient or run errands.
Understanding that not all grieve in the same way, Masonic Village Hospice offers several types of bereavement services to provide individualized support. A bereavement coordinator can help family members and friends before and after the death of a loved one with visits and phone calls for personal support, educational literature and newsletters, referrals to community agencies, monthly support groups and memorial services. Bereavement support is available as much or as little as a family needs or wants.
Registered nurse Robert Heim is a natural-born caregiver who often serves as a guiding hand, voice of reason and shoulder to lean on. Robert is said to leave a strong impact on the lives he touches, including fellow Masonic Village Hospice staff and, most importantly, patients and their families.